Terms of service

Terms of Service

Last updated: 3 November 2026

1. About us

This website is operated by [LEGAL COMPANY NAME], trading as Bonnie Bella. Our contact details are listed on our Contact information page.

2. These terms

These terms apply to every order you place on our website. Please read them before placing an order. By placing an order, you accept these terms.

3. Products

We describe and photograph our products as accurately as possible. Colours may look slightly different depending on your screen settings. Please check our size guide before ordering.

4. Prices

All prices are shown in pounds sterling (GBP). Any taxes that apply are shown at checkout before you pay. Standard shipping to the UK is free. The total price is always shown before you complete your order.

5. Your order

The contract between us is formed when we send you an email confirming your order. If we cannot accept your order, for example because an item is out of stock, we will let you know and you will not be charged.

6. Payment

You can pay with the payment methods shown at checkout. Payment is taken when you place your order.

7. Delivery

We deliver within 4–14 business days, as explained in our Shipping Policy.

8. Your right to cancel and return

You have the legal right to cancel your order within 14 days of receiving it. We extend this to 30 days. How this works is explained in our Returns & Refund Policy. You can use our cancellation form, but you don't have to.

9. Faulty items

We are legally required to supply products that match their description, are of satisfactory quality and are fit for purpose. If an item is faulty, please contact us and we will offer a repair, replacement or refund in line with your legal rights. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.

10. Complaints

If you have a complaint, please email info@bonniebella.com. We aim to respond within 1–2 business days.

11. Privacy

We handle your personal data as described in our Privacy Policy.

12. Governing law

These terms are governed by the laws of [COUNTRY]. If you are a consumer living in the UK, you keep the protection of the mandatory consumer laws of the part of the UK where you live, and you may bring a claim in the courts there.